Frequently Asked Questions

Shop Genius is an AI-powered price comparison platform that helps you find the best deals across Lazada, Shopee, and AliExpress. We search multiple platforms simultaneously, compare prices, and use intelligent algorithms to recommend the best products based on ratings, sales, reviews, and price.

Yes! Shop Genius is completely free to use. We earn a small commission when you purchase through our affiliate links, but this never affects our product rankings, recommendations, or the prices you pay.

We currently support 3 major e-commerce platforms:

• Lazada - Best for branded products and electronics
• Shopee - Great deals and vouchers
• AliExpress - International variety

Our AI-powered search queries all platforms simultaneously. We optimize your search terms using advanced AI technology to get the best results, then aggregate and rank products using our smart scoring algorithm. You can also search by uploading a product image!

Upload a photo of any product and our AI image recognition will analyze it to identify the product type, extract visual features (color, style, material), and generate search keywords to find similar products across all platforms.

Our Best Match is determined by a smart scoring algorithm that considers multiple factors including product rating, sales volume, review count, and competitive pricing. This helps you find the best overall value, not just the cheapest price.

Yes! You can filter by price range, minimum rating, category, and select specific platforms. Sort options include: Best Match, Price (Low to High), Price (High to Low), Highest Rating, Most Reviews, and Best Selling.

No, you can search and compare products without an account. However, creating a free account lets you save favorites, track products, and get personalized recommendations.

Yes. We take privacy seriously. Your password is encrypted, we don't sell your data, and your search history is private. Read our Privacy Policy for details.

Contact us at shopgenius.app@gmail.com with your account email, and we'll process your deletion request within 48 hours.

No, Shop Genius is a comparison platform. When you find a product you want, clicking "Buy Now" takes you to the seller's website (Lazada, Shopee, etc.) where you complete your purchase.

Prices should match what we display. However, prices can change quickly, sellers may run flash sales, or apply vouchers at checkout. Always verify the final price before purchasing.

Since you purchase directly from the platform (Lazada, Shopee, etc.), you'll need to contact their customer service for order issues, returns, or refunds. Shop Genius doesn't handle transactions or fulfillment.

We earn a small affiliate commission when you purchase through our links. This is paid by the platform (not you) and doesn't increase your price. Importantly, these commissions never influence our rankings or recommendations - our algorithm is completely transparent and data-driven.

Shop Genius supports 7 languages: English, Hebrew (עברית), Thai (ไทย), Bahasa Indonesia, Bahasa Melayu, Filipino, and Tiếng Việt. Use the language selector in the header to switch.

Shop Genius works in Thailand, Singapore, Malaysia, Indonesia, Philippines, and Vietnam. Select your country from the header to see relevant products and prices in your local currency.

Not yet, but our website is fully responsive and works great on mobile browsers. A mobile app may be developed in the future based on user demand.